SHIPPING POLICY

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firehookco.com is committed to excellence, and the full satisfaction of our customers.  We use a variety of carriers to ship our fire hooks, and we strive to give you the best cost savings while retaining quality logistics service from our carriers.

1. SHIPPING

All orders for our products are processed and shipped out in 4-10 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.

2. WRONG ADDRESS DISCLAIMER

It is the responsibility of the customers to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.

3. UNDELIVERABLE ORDERS

Orders that are returned to us as undeliverable because of incorrect shipping information are subject to a restocking fee to be determined by us.

4. LOST/STOLEN PACKAGES

firehookco.com is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report the theft to the carrier, and possibly even local law enforcement.

5. RETURN REQUEST DAYS

firehookco.com allows you to return its item(s) within a period of 30 days. Kindly be advised that the item(s) should be returned in the original condition that it was delivered.

6. OUT OF STOCK ITEM PROCESS

In case of out-of-stock, we will wait for all items to be in stock before shipping.

7. IMPORT DUTY AND TAXES

We prepay all taxes due, if any.  These are not the responsibility of the customer.

8. ACCEPTANCE

By accessing our site and placing an order you have willingly accepted the terms of this Shipping Policy.

9. CONTACT INFORMATION

In the event you have any questions or comments please reach us via the following contacts:

Email - primaryfirehookco@outlook.com